Complaint Procedure

The Bladins School Foundation strives to maintain a high quality of education. According to the Swedish school law, all schools, after school care departments and preschools must have written procedures for the handling of complaints from guardians and other concerned parts. The school, after school care department and preschool are required to receive and process complaints.

If you have a complaint please contact us as per below:

Matters regarding facilities and service
Contact us at bism@bladins.se

Matters regarding your child’s education

First, you should always contact the closest staff member such as class teacher/mentor. If you consider that the situation has not been resolved or improved your can contact the responsible manager:

  • Bladins Grundskola & Fritidshem
    Principal Silvia Battisti, Silvia.Battisti@bladins.se

  • Bladins Gymnasium
    Principal Lina Sandgren, Lina.Sandgren@bladins.se  

Please state your name, address, email and telephone number and you will receive a reply within 10 working days. If the matter requires additional time, we will inform you. If you choose to be anonymous you will not receive a reply but the matter will still be processed. Complaints received during the summer (June-August) may take longer than 10 working days.

If you are not satisfied with the actions taken please contact Bladins School Director Magnus Wahlberg: Magnus.Wahlberg@bladins.se

 

This complaint procedure does not replace your right to appeal to local or government agencies.

  • Preschool: You can appeal a decision to Förskolenämnden/Barn- och utbildningsnämnden in Malmö city.
  • School and After School Care: You can appeal a decision to Skolinspektionen  (www.skolinspektionen.se) or Barn- och elevombud (BEO).

 

Last update: October 22, 2020